Automated Account Research with Claygents
SDRs spend 60 to 70 percent of their time researching and only 30 percent selling. This playbook points a Claygent at the research so reps open every conversation prepared, and spend their hours on the part only humans do well.
The problem
Good outbound requires knowing the account: what they sell, what changed recently, who owns the problem, and why now. A rep does that in 15 to 25 minutes per account, which caps a day at 15 to 20 researched touches and quietly converts your most expensive prospecting resource into a research assistant. Skip the research and reply rates collapse to the 3 to 5 percent cold baseline.
This playbook is part of the companion set to Data Orchestration in 2026: Why Clay Sits Under Every Modern GTM Stack. Read that first for the strategy; this is the build.
What you will build
An Account Research table where a Claygent answers a fixed set of research questions per account with structured outputs, a second AI column drafts the personalized opening angle, and a human review view lets reps approve, edit or reject before anything reaches the sequencer. Research time per account drops from 20 minutes to under 2, with the rep still owning the send.
The stack
Architecture
Accounts flow in from the CRM, the Claygent researches each one, drafting builds on the research, a human approves, and only then does the sequencer fire.
Clay tables and connected objects:
The build, step by step
Define the research questions before the prompt
The most common failure is a vague prompt like research this company. Decide the exact questions whose answers change your message. For most B2B motions, five:
- What does the company actually sell, in one sentence?
- What changed in the last 90 days (funding, launches, leadership, expansion)?
- What is the most likely pain relevant to your product, with evidence?
- Who owns that problem (function, not name)?
- Is there a concrete hook: a hiring post, a public statement, a tech signal?
Write the Claygent prompt with structured outputs
Add a Claygent column, choose a token-variable model for quality (Claude Sonnet or GPT-5.1), and enable structured outputs so each answer lands in its own column.
You are a B2B account researcher for a company that sells {{Your Product,
one line}} to {{Your ICP}}. Research {{Company Name}} ({{Domain}}).
Consult the company website, recent news, job postings and LinkedIn.
Answer ONLY from evidence you find; if you cannot verify something,
say "not found" rather than guessing.
Return JSON:
{"what_they_do": "",
"recent_change": "",
"likely_pain": "",
"problem_owner": "",
"hook": "",
"confidence": 0.0-1.0,
"sources": ["", ""]}
Test on 20 accounts you know well before scaling. In Sculptor, iterate the prompt conversationally and keep versions so you can roll back.
Draft the angle in a second column
Keep research and writing separate; it makes both debuggable. Add an AI column that turns the research into an opening angle, not a full email:
Using this research: {{what_they_do}} | {{recent_change}} | {{likely_pain}}
| {{hook}}
Write a 2-sentence opening angle for a cold email from us ({{Your Product}}).
Sentence 1 references the hook or change specifically and factually.
Sentence 2 bridges to the pain we solve. No flattery, no "I hope this finds
you well", no exclamation points. Write like a sharp colleague, not a marketer.
Reps get an angle to edit, which beats both a blank page and a fully ghost-written email they will not trust.
Gate on confidence and route to review
Set the drafting column to Only run if confidence is 0.7 or higher; below that, the account routes to a manual research queue rather than generating a weak angle from thin evidence. Create the review view where reps approve, edit or reject each row, and post a Slack digest when a batch of 25 is ready.
Push approved rows to the sequencer
Use the Outreach or Salesloft integration to add approved contacts to the right sequence with custom fields: {{custom_angle}}, {{research_summary}}, {{hook}}. The sequence template references the variables so every send is personalized without per-send writing. Write the research summary back to the CRM account so AEs and CS inherit it.
Close the loop with reply data
Sync reply and meeting outcomes back from the sequencer. Tag which hooks and pains earned replies, and feed the top patterns back into the prompt monthly. This is the feedback loop that separates compounding systems from decaying ones.
Measuring success
Measure the time reclaimed and the reply quality, benchmarked against a holdout of accounts researched the old way.
| Metric | Where to measure | Target | You know it is solved when |
|---|---|---|---|
| Research time per account | Rep time tracking, before vs after | From 15-25 min to under 2 min of review | Reps process 4-5x the accounts at equal or better quality |
| Reply rate on researched sends | Sequencer reports, vs cold baseline | 10-18% vs the 3-5% baseline | Positive replies cite the specific hook you surfaced |
| Rep selling time | Calendar and activity audit | Research share of day cut by half or more | Pipeline per rep rises without added headcount |
| Research accuracy | Weekly sample of 20 rows checked by a rep | Over 90% factually correct | Reps stop re-verifying the agent and start trusting the review view |
Staffing the workflow
The build is fast; the rollout is the real work, because reps must trust the output before they will use it. Budget the training hours seriously.
| Phase | Hours | Who |
|---|---|---|
| Build: prompts, structured outputs, gates, sequencer push | 25 to 35 hours | GTM engineer |
| Rollout: rep training, review workflow, holdout experiment | 10 to 12 hours | GTM engineer + sales manager |
| Maintenance: prompt tuning, accuracy sampling, feedback loop | 4 to 6 hours per month | GTM engineer |
Maintenance and monitoring
Workflows drift as your GTM strategy, ICP and stack change. Keep this one honest with the following cadence.
- Sample 20 research rows weekly for factual accuracy; investigate any drop below 90% before reps notice it.
- Refresh the prompt with winning hooks and reply patterns monthly; retire angles that stopped converting.
- Watch Claygent credit burn per row; if a prompt change doubles token use, Sculptor versioning shows you which edit did it.
- When positioning or ICP changes, update the product line and pain definitions in both prompts the same day.
- Keep the confidence gate honest: if the manual queue exceeds 20% of accounts, the research prompt needs better sources, not a lower bar.
Related
Want this running in your stack?
I build Clay-powered data orchestration systems for growth-stage GTM teams: this playbook and the four beside it, tuned to your ICP, CRM and motion.